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Is Salesforce Authenticator Safe?

Salesforce Authenticator privacy label · by salesforce.com · checked November 2026

  • Nothing linked to you
  • Recently updated
App Privacy label Developer-reported · checked November 1, 2026
Used to track you
0types

None declared

Linked to you
0types

None declared

Not linked to you
4types
Short answer

On the label it is low-risk: Salesforce Authenticator collects some data but says none of it is linked to you or used for tracking. The sensitive items are user content. In total the label lists 4 data types; 36% of authenticator apps we checked declare tracking.

At a glance

Salesforce Authenticator privacy in one look

Data exposure on the label
Not linked to you
  1. 1
  2. 2
  3. 3
  4. 4

Built only from the developer's App Store label. It describes disclosure, not tested behaviour.

Verdict from the label
Not linked to you

Salesforce Authenticator collects some data but says none of it is linked to your identity, and none is used for tracking.

Try it

Did Salesforce Authenticator ask for something?

Pick the permission prompt you saw. We compare it with what Salesforce Authenticator's developer declared.

It asked me for access to…
Tap a prompt to compare it with the label.
Not on the label

Location is not on Salesforce Authenticator's label. That can be fine: data used only on your iPhone does not have to be declared. If the data would need to leave the phone for the feature to work, ask why it is missing.

Matches the label

Salesforce Authenticator lists User Content on its label. Choose Limited Access and pick only the photos you want to share.

Not on the label

Contacts is not on Salesforce Authenticator's label. That can be fine: data used only on your iPhone does not have to be declared. If the data would need to leave the phone for the feature to work, ask why it is missing.

Not declared on the label

Salesforce Authenticator declares no tracking, so a tracking prompt would contradict its label. Decline it, and consider reporting the mismatch to Apple.

Not on the label

Health & Fitness is not on Salesforce Authenticator's label. That can be fine: data used only on your iPhone does not have to be declared. If the data would need to leave the phone for the feature to work, ask why it is missing.

A permission is what the app can reach on your iPhone; the label is what the developer says leaves it. They answer different questions.

Line by line

What Salesforce Authenticator collects, explained

Data typeWhat it coversWhere to limit it
User ContentSensitiveNot linked to you Messages, photos, videos, audio recordings, documents and support chats you create or upload. Settings › Privacy & Security › Photos: choose Limited Access or None; review Microphone and Files access too.
Contact InfoNot linked to you Your name, email address, phone number or postal address. Use Sign in with Apple with Hide My Email where offered, and check the app's account and marketing preferences.
IdentifiersNot linked to you An account ID, screen name, customer number or a device-level ID such as the advertising identifier. Settings › Privacy & Security › Tracking: turn off Allow Apps to Request to Track, or tap Ask App Not to Track when prompted.
DiagnosticsNot linked to you Crash logs, launch times, hang rates and energy use. Settings › Privacy & Security › Analytics & Improvements › Share With App Developers controls what Apple passes on; the app's own crash reporting is separate.
Reading the label

What Salesforce Authenticator's label means for you

Salesforce Authenticator's label has 4 types under “Data Not Linked to You”. A data type can appear in more than one section when it is used for different purposes — for example, identifiers used for both analytics and advertising.

Every type on Salesforce Authenticator's label is in the “not linked” section, so the developer says the data is stripped of anything that identifies you before it is used. That is typical of anonymous analytics and crash reporting. Not linked is still collected: the data leaves your phone.

The items that deserve the most attention are user content. This is the content you actually care about. Where it is stored, who can read it and how it is backed up matters more than any other line on the label.

Authenticator apps generate the second factor for your logins. The biggest practical risk is not data collection but losing your codes when you lose your phone. Turn on encrypted backup or export your accounts, and save the recovery codes each service gave you.

Among the 173 authenticator apps in our snapshot with a label, 36% declare tracking, 45% collect data linked to you and 40% say they collect nothing. Salesforce Authenticator lists 4 data types, more than the average of 1.8 for this group.

Business apps often handle other people's data — clients, colleagues and customers — so what they collect can affect more than you.

On your iPhone

Settings to check for Salesforce Authenticator

  1. 1

    Tracking

    Settings › Privacy & Security › Tracking. If “Allow Apps to Request to Track” is off, apps cannot ask, and they are told to treat you as having declined. You can also turn it off for this app alone.

  2. 2

    Photos

    Settings › Privacy & Security › Photos. Limited Access lets you pick exactly which pictures the app can see; Add Photos Only lets it save without reading your library.

  3. 3

    Sign-in

    When creating an account, Sign in with Apple can give the app a relay address from Hide My Email instead of your real one.

  4. 4

    Lock the app

    On iOS 18 and later, touch and hold the icon and choose Require Face ID. Anyone who picks up your unlocked phone then needs your face, fingerprint or passcode to open it.

  5. 5

    Notifications

    Settings › Notifications › Salesforce Authenticator › Show Previews: When Unlocked keeps message and account details off the Lock Screen.

Cross-app tracking

Does Salesforce Authenticator track you?

No tracking declared

There is no “Data Used to Track You” section on Salesforce Authenticator's label.

Does Salesforce Authenticator track you? Full answer and how to stop it →

iOS 18 and later

Lock Salesforce Authenticator behind Face ID

  1. Find Salesforce Authenticator on your Home Screen or in App Library.
  2. Touch and hold the icon until the quick-actions menu opens.
  3. Tap Require Face ID (or Require Touch ID / Require Passcode, depending on your iPhone).
  4. Tap Require Face ID again to confirm. Salesforce Authenticator now asks for authentication every time it opens.

The lock is an iPhone feature, so it works whether or not Salesforce Authenticator has a passcode of its own. It does not change what the app sends to its developer.

Lock or hide Salesforce Authenticator: step-by-step guide →

From the App Store record

About Salesforce Authenticator

Developersalesforce.com
App Store categoryBusiness (also Utilities)
Latest version4.8.0, released September 2026
First releasedJanuary 2014
RequiresiOS 15.0 or later
Size57 MB
Age rating4+
Languages26 (CS, DA, NL, EN, FI, FR, DE, EL…)
Bundle IDcom.salesforce.authenticator1

The current version shipped in September 2026, so the app is actively maintained and its label is likely current. Labels are updated by developers when practices change.

Read with care

What the label cannot tell you

  • A label is self-reported. Apple publishes the developer's answers and can reject apps that misrepresent them, but it does not independently verify what Salesforce Authenticator sends.
  • It does not say where data is stored, how long it is kept, whether it is encrypted, or which companies receive it. The privacy policy covers those points.
  • Optional data counts: if a feature lets you add something (a profile photo, a phone number), the type is listed even if you never use the feature.
  • Data handled only on your iPhone is not 'collected', so a no-collection label is compatible with an app that reads your files locally.
  • Third-party sign-in, payment processors and SDKs are supposed to be included, but a label can lag behind a new version.

The question to ask Salesforce Authenticator's developer: If this iPhone is lost, how do I restore my codes?

How it compares

Salesforce Authenticator vs similar authenticator apps

Data types listed on each App Store privacy label
Tracks youLinked to youNot linkedCollects nothing

Fewer types is not automatically safer: a cloud backup app has to collect your files to work. Compare like with like.

Checking another app?

Look up any of our apps in seconds, or put two labels side by side.

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All authenticator apps → Who tracks you? A–Z → Apps that collect user content → Privacy label decoder →

Do it now

Your Salesforce Authenticator privacy checklist

Tick what you have done
Tick each step as you do it on your iPhone.

Done. You have applied every control the label points to.

Quick quiz

True or false?

  1. Q1Salesforce Authenticator's privacy label says it uses data to track you.
    Right.
    Not quite.

    False: there is no Data Used to Track You section on Salesforce Authenticator's label.

  2. Q2Apple tests every app to confirm its privacy label is accurate.
    Right.
    Not quite.

    Labels are self-reported by developers. Apple can reject or remove apps that misrepresent practices, but it does not audit each label.

  3. Q3Salesforce Authenticator collects User Content.
    Right.
    Not quite.

    True: User Content appears on its label, in the Not Linked to You section.

  4. Q4Data “Not Linked to You” is never sent off your iPhone.
    Right.
    Not quite.

    It is collected and sent; the developer says it is de-identified rather than tied to your account or device.

  5. Q5Tapping “Ask App Not to Track” can stop an app from working.
    Right.
    Not quite.

    Apple's rules require apps to work the same whether or not you allow tracking.

Questions people ask

Salesforce Authenticator privacy FAQ

Is Salesforce Authenticator safe to use?
Based on its App Store privacy label, salesforce Authenticator collects some data but says none of it is linked to your identity, and none is used for tracking. Whether that is acceptable depends on what you will store in it. The label is developer-reported, not an independent security test.
Does Salesforce Authenticator track you?
No. Salesforce Authenticator's label has no Data Used to Track You section.
What data does Salesforce Authenticator collect?
User content, contact info, identifiers and diagnostics. None of it is linked to your identity.
Who makes Salesforce Authenticator?
salesforce.com, according to the App Store. It was first released in January 2014 and the current version is 4.8.0.
Can I lock Salesforce Authenticator with Face ID?
On iOS 18 or later, touch and hold Salesforce Authenticator's icon and choose Require Face ID (or Touch ID / Passcode). This is an iPhone feature and works for most downloaded apps, whether or not the app has its own lock.
How does Salesforce Authenticator compare with other authenticator apps?
Across 173 authenticator apps with labels in our snapshot, 36% declare tracking and 40% say they collect no data. Salesforce Authenticator lists 4 data types against an average of 1.8.
If this iPhone is lost, how do I restore my codes?
The privacy label cannot answer that. Look for it in Salesforce Authenticator's privacy policy or support pages, linked from the App Store listing. Turn on encrypted backup or export your accounts, and save the recovery codes each service gave you.
How do I delete my data from Salesforce Authenticator?
Apps that let you create an account must also let you start account deletion from inside the app (an App Store rule since June 2022). Deleting the app from your iPhone alone does not delete data already sent to the developer.
Facts on this page come from Salesforce Authenticator on the App Store, as reported by the developer. Checked 2026-11-01. How we collect data · Report a correction